London, UK

The Business Challenge

Matisse is the core incident management and information system supplying services across the West Midlands serving 9 local authorities.   A transport and travel. The system is used by the traffic management, fire and rescue, transport planners, traveling public and recreational users in a wide geographic area and covers urban, suburban and countryside road and street networks, inter-urban expressways, public bus, train, cycle and freight networks and public parking.

The system created a number of challenges for the pan-regional management team including:

• The existing Consumed almost 100% of annual budget on maintenance alone
• No resource for improvements
• New users and uses not accommodated
• Old, client-based architecture
• Slow, did not support personal efficiency

Using Encanvas, a pan-regional transport control and information system was re-developed.  Encanvas was chosen as the underpinning technology as it presented the best risk:cost scenario under which to develop the new Mattisse system.

What We Delivered

• Team development – but with low time overhead or risks for customer
• Affordability to achieve stakeholder outcomes and systems refresh in a single project.  New data structures and application modules were created to give the tired legacy system a complete face-lift.

• Minimized the risk of failure:

  • Standard, robust technology (Microsoft)
  • Quick proof-of-concepts
  • User-driven development
  • Rapid iteration
  • Some proven elements/technologies
  • Met timelines

London (Global)

The Business Challenge

The cost and complexity of ensuring a good win rate of bids for and the efficient delivery of assignments were high. There was little formalized articulation of the multitude of mixed-mode processes meant that positive outcomes could not be reasonably guaranteed.

A crucial part of the bid-win and assignment staffing process was that of the ability to have a view of the skills and experience set of employees, worldwide. The process for achieving this was extremely slow and costly.

Options

Outsourcing the requirement to a market research/advisory business.  No other third-party solution was thought capable to meet the project needs.  Due to project complexity and timescales, an internal solution was initially thought unlikely to gain the sponsorship of senior managers.

What We Delivered

• Advice and ideas for a platform on which best-practice processes can be mapped and operated.
• Built the platform that gave managers instant views of the competencies that were available for proposing to prospective clients and for creating task teams.