Read news on the impact and influence of hyperautomation, digital transformation, and business process management solutions on business results
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Why businesses are getting serious about hyperautomation
Hyperautomation describes a substantive automation agenda made possible by new and emerging digital technologies.
Even after decades of computer software and automation adoption in businesses around the world, the proportion of business processes in any typical organization that remain manual or dependent on use of documents (or self-authored applications) remains staggeringly high.
Many businesses that existed prior to the digital age, continue to operate off-line processes behind their websites and digital storefronts. This sub-optimal back-office systemization not only adds unnecessary costs to business operations, it significantly hampers the ability of businesses to serve their customers.
Modern digital customers want access to services at any time, to serve themselves, to benefit from transparency (to know how their enquiries and orders are being handled), and to gain access to performance insights in near-real-time, if not in real-time. Hyperautomation projects, underpinned by no code software development platforms, like Encanvas, offer customers the best opportunity to transform their enterprise IT, to create a joined up digital ecosystem to maximize customer experience while minimizing the cost of sale.
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