In Brief
It’s about access from anywhere, using a device that the majority of people in the world now own and take as a personal necessity and status symbol.Mobile phones are fast becoming the preferred computing platform of choice. Mobile web browsers facilitate access to applications and information services served across the Internet. With the growth in mobile broadband, mobiles offer users the ability to always be connected to their people networks and information services.
Organizations accustomed to serving users within the borders of their enterprise firewall must now contemplate how to mobile-enable incumbent business systems. IT leaders must also face the reality that business critical information will be shared by people and communities operating outside of their organization. The pace of mobile adoption and new ways of working necessitate new strategies to be formulated for mobility incorporating information accessibility, security and data management.
Mobility introduces new opportunities to innovate and create improved systems for collaboration and social networking that harness the talents of individuals and develop richer collaborative intelligence to support the delivery of organizational goals.
Benefits
Reduce/Avoid CostsRemove data input costs by entering data on location
Prevent unnecessary site visits
Reduce time onsite (e.g. faster resolution through diagnosis)
Update information systems faster and avoid data errors
Providing less expensive means to interact with both employees and customers
Decrease Risk/Liability
Employees don't need to be in the office to access information.
Leverage existing enterprise applications for mobile workers.
Increase Business Opportunity
Reach a broader audience
Increase Revenues
Extend CRM systems to support mobile marketing campaigns
Challenges
For Business LeadersDetermining the business advantages of mobility in terms of innovation, process optimization, collective intelligence and relationship development.
Selecting the most appropriate information strategy advisors.
For IT Leaders
How to extend incumbent systems to support mobility solutions.
Re-thinking security provisioning (i.e. moving away from protecting the containers of information and instead improving the management and governance of user/group access privileges and the data itself.
